Privacy & Security Policy

Your Privacy

Thank you for shopping at carolturnercollection.com. By using our site, you consent to our privacy policy.

Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

Collected Information

We collect personal information when you purchase, order, return or exchange products and services; sign up for our email or catalog mailing list; purchase a gift card; visit or register on our website; tell a friend about one of our products or services; participate in a promotion or survey; or contact us with a comment, question or complaint.

Shopping & Order Processing

If you use a credit or debit card for any of your purchases using our online shopping cart or checkout system, please note that we do not personally collect or store your credit or debit card-related information for the purposes of processing your payment. All credit or debit card transactions are conducted via an ssl encrypted connection by FoxyCart.com LLC. FoxyCart is registered with Visa’s Global Registry of Service Providers and MasterCard’s Compliant Service Provider List as a Level 1 Service Provider. They have the highest level of PCI compliance and certification available.

Below is a section of their Privacy Policy regarding the information they collect:

Stores using FoxyCart.com LLC’s services may have their own privacy policies. FoxyCart.com LLC will not use any customer information that is not provided to FoxyCart.com LLC directly. In other words, if a business named “Ketchup Popsicles” uses FoxyCart.com LLC’s services, Ketchup Popsicle’s customers:

will be processed through FoxyCart.com LLC’s services and servers as necessary to complete the transaction, which may include: logging the customer IP and other network information, setting cookies, sending the customer information to the payment gateways that are configured by the store admin; sending the customer by encrypted XML to the URL specified in the FoxyCart store admin;
will receive whatever email receipts are configured in the FoxyCart admin;
will have their information stored on FoxyCart.com LLC’s servers, as necessary to provide transaction history reports to Ketchup Popsicles’ store administrator;
will not be contacted by FoxyCart.com LLC or any representative of FoxyCart.com LLC without explicit approval from Ketchup Popsicles (ie. for troubleshooting or bug diagnosis);
will not be used for direct marketing by FoxyCart.com LLC or any representative of FoxyCart.com LLC;
will not have their information shared, sold, or otherwise disclosed, unless FoxyCart.com LLC is required by law to do so;
may be used in an anonymous, aggregated format to calculate statistics for FoxyCart.com LLC’s services (ie. average transaction value, average transactions per store, average transactions per day per store, etc.), which may be used for both internal purposes (analyzing server load, etc.) and external purposes (marketing, etc.).

More information on the FoxyCart.com LLC privacy policy can be found at foxycart.com.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, and other carolturnercollection.com news. Email addresses are only used internally for the purpose of sending you these emails. We respect your privacy rights and will not sell or rent your email address to other companies without your consent. If you would like to unsubscribe from our email list please email us at service@carolturnercollection.com with “unsubscribe” in the subject line. You may also click on the unsubscribe link at the bottom of our emails.

When you sign-up for our email list, we may also collect optional information such as your name, postal code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.

Gift Cards

When you purchase a gift card, we collect your name, billing address, the address for delivery, phone number, email address, and amount of the purchase. We use this information to process and fulfill your gift card order.

Visit or Register on carolturnercollection.com

You do not have to register to visit carolturnercollection.com. To take advantage of certain services, you may choose to create an account by providing us with your email address and a password that you select. Personal information you provide to us while creating or updating an account and at checkout on our website (such as name, address, telephone number, email address, billing address, ship-to address) is maintained in electronic files on our web server and our internal systems located in the United States. Your registration information is used solely to provide and otherwise administer the services you requested, unless you otherwise consent.

Optional Information

We may collect optional demographic and/or preference information. We use this information to tailor or improve our product and service offerings, as well as for internal marketing research purposes.

Tell A Friend

If you send an email to a friend through our website to tell them about one of our products or services, we collect you and your friend’s name and email address as well as any message you provide. We will not use you or your friend’s email information for any other purpose. Please only send emails to friends or family who would want to receive the message.

Promotions & Surveys

When you participate in a promotion or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the promotion and, for surveys, to contact you with follow-up questions.

Customer Service

When you contact our customer service representatives with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address, telephone number, or information about your invoice if applicable. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

Website Information Collected

You can visit carolturnercollection.com without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of carolturnercollection.com so that we may continue to refine and improve the website for our customers. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on carolturnercollection.com. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

This collection of information is conducted using Google analytics. Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of this site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s Privacy Policy Here.

Third Party Links and Advertisements

Our website may provide links to third party websites. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. carolturnercollection.com provides links to third party websites as a convenience to the user. The inclusion of any link does not imply carolturnercollection.com endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

We may also use third parties to serve carolturnercollection.com advertisements on other websites. In order to measure the effectiveness of our advertisements, these companies may use tracer tags or web beacons to report certain information (but not your name, address, email address or telephone number) about your visits to carolturnercollection.com and the websites which advertise and feature links to carolturnercollection.com.

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

Information We Share

We may transfer (or otherwise make available) your personal information to other members of the carolturnercollection.com corporate family and other third parties who provide services on our behalf. We may use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, help us better understand your use of carolturnercollection.com and refine and improve the website.

All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law. For information on the manner in which our service providers treat your personal information, please contact us as set out below. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.

Legal

Please note that carolturnercollection.com must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by US law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defense of legal claims.

Sale of Business

carolturnercollection.com may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.

Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

Security of Personal Information

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy & Security Policy.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

Phone & Fax Orders

If you do not wish to shop through our website, feel free to call 325-947-2106 and place your order over the phone. Make sure you have the style number, size and color ready for each item you wish to order. You can also print your shopping basket page and fax your order to 325-944-7371 or mail it to:

carolturnercollection.com
1821 B Knickerbocker Rd
San Angelo, Texas 76904
Attn: Order Processing

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

Policy Changes

carolturnercollection.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.

Contact Us

Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list. If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections.